Teamwork in a Tech Company

Articulate Storyline 360 Project

This interactive e-learning project, titled ‘Customer Interaction Scenarios’, focuses on improving client communication and problem-solving skills. Featuring branching scenarios, guided mentorship by an AI assistant named Alex, and insightful feedback, the project simulates real-world challenges in customer service. Designed using Articulate Storyline, it integrates engaging visuals, decision-making tasks, and scenario outcomes to enhance learners’ critical thinking and decision-making abilities. The project reflects my expertise in instructional design, scenario development, and learner-centric approaches.